Privacy Policy

1. Information We Collect

• Institution details such as name, type, contact information, affiliation, location, and profile content.
• User details such as name, email address, mobile number, role, login credentials, and support communication data.
• Student and parent/guardian related records submitted by authorised institutions for workflow and verification purposes.
• Payment, billing, subscription, and transaction-related records required for service operations.
• Technical data such as browser information, access logs, IP-related activity, and security events.

2. How We Use Information

We use collected information to provide and operate the platform, process registrations, verify users, manage subscriptions, support dashboards, generate reports, deliver ranking workflows, improve service quality, communicate with users, and maintain platform security.

3. Legal And Operational Basis

Information is processed where necessary for service delivery, contract performance, user account management, legitimate platform operations, fraud prevention, compliance, or user-authorised submissions through the platform.

4. Data Sharing

We do not sell personal information. Data may be shared only where reasonably required with payment processors, cloud providers, communication partners, technical service providers, compliance advisors, or lawful authorities, strictly for service, security, or legal purposes.

5. Data Security

We use reasonable administrative, technical, and operational safeguards to protect information against unauthorised access, misuse, or loss. However, no online system can guarantee absolute security, and users must also keep credentials confidential.

6. Data Retention

We retain data for as long as necessary to provide services, maintain records, support audits, resolve disputes, meet legal obligations, or preserve platform integrity. Certain records may remain archived where operational or regulatory retention is required.

7. Cookies And Technical Signals

The platform may use session technologies, security controls, and analytics tools to maintain login sessions, prevent abuse, improve performance, and measure service usage.

8. User Rights And Corrections

Users may contact us to request correction of inaccurate contact details or account information. Institution-submitted records should generally be updated by the authorised institution administrator responsible for those records.

9. Children And Student Data

Student-related records submitted through the platform are expected to be uploaded only by authorised institutions or authorised guardians/parents as applicable. Institutions remain responsible for ensuring proper authorisation and lawful handling of such data.

10. Contact For Privacy Queries

• Support Email: support@gyanrank.in
• Business Email: business@gyanrank.in
• Support Phone: +91-8299442665